Customer Service Administrator

Job Description:

Customer Service Administrator
Location: Wigston
Salary: £26,300 + Bonus
Hours - Monday - Thursday 09:00am - 17:30pm. Friday 09:30am - 17:30pm
SF Partners is currently seeking a dynamic Customer Service Administrator to join a thriving business based in South Leicestershire. This is an exciting opportunity for an individual with exceptional customer service skills to make a significant impact.

The Role

As the Customer Service Administrator, you will play a pivotal role in enhancing the company's brand reputation through the delivery of outstanding customer service to both internal and external stakeholders. Your primary objective will be to exceed customer expectations in every interaction, contributing to overall customer satisfaction and retention.

Key Responsibilities:

• Adhere to standard operating procedures (SOPs) in all tasks performed
• Handle incoming calls in accordance with company standards
• Record and process customer orders promptly and accurately
• Validate orders to ensure completeness and accuracy before forwarding to the manufacturing unit
• Proactively engage with customers to verify order details as needed
• Manage standing orders and ensure their timely processing
• Respond efficiently to customer inquiries and resolve issues effectively
• Facilitate the setup of new accounts and ensure all necessary documentation is completed accurately
• Identify and pursue sales opportunities, coordinating sales visits and appointments as required
• Address product or service problems by providing appropriate solutions and ensuring resolution
• Maintain daily diary and key performance indicator (KPI) reports
• Verify order entries against original customer requests
• Coordinate with the dispatch team to ensure validated paperwork is returned promptly

What You Need to Succeed:

• Previous experience in an office-based customer service role
• Excellent communication and interpersonal skills
• Strong attention to detail and accuracy in data entry
• Ability to multitask and prioritise workload effectively
• Proactive approach to problem-solving and conflict resolution
• Proficiency in using relevant software and systems

If you possess the skills and experience required for this role, SF Partners encourages you to apply today.