Customer Service Advisor Planning

Job Description:

Customer Service Advisor – Planning
Location: Raynesway, Derby
Contract: 6-month fixed-term contract
Hours: Monday to Friday, 8am - 4pm or 9am – 5pm (on a rota)
Pay Rate: £13.20 per hour

Are you a proactive and detail-oriented individual with a knack for organization and communication? Severn Trent is looking for a skilled Planning and Scheduling Coordinator to join their Permits Team based in Raynesway, Derby. This is a fantastic opportunity to gain valuable experience in the utilities sector and play a key role in ensuring smooth operations within a fast-paced and dynamic environment.

About the Role

As a member of the Permits Team, you will be at the forefront of planning and scheduling critical activities that keep our services running efficiently. Your work will involve coordinating with local councils to manage permits, liaising with customers to address their needs, and maintaining precise documentation to meet both organizational goals and regulatory requirements.

In this role, you will:

• Schedule and coordinate activities related to the issuance and management of permits.
• Communicate with local councils to ensure all necessary permissions and approvals are secured in a timely manner.
• Handle customer queries with professionalism and provide updates on schedules and services.
• Maintain detailed records and documentation, ensuring compliance with industry standards and company policies.
• Collaborate with internal teams to resolve scheduling conflicts and optimize workflows.

What We’re Looking For

We are seeking a candidate who thrives in a structured yet fast-moving environment and is confident working with a variety of stakeholders.

The ideal candidate will have:

• Experience in planning or scheduling, ideally within an administrative, customer service, or operational environment.
• Strong communication skills, both written and verbal, with the ability to adapt your style to suit different audiences.
• Excellent organizational skills, with a keen eye for detail and the ability to manage multiple priorities simultaneously.
• A proactive mindset, with the ability to identify potential issues and work collaboratively to resolve them.
• Proficiency in using Microsoft Office and other planning or scheduling tools (training on internal systems will be provided).

Why Join Us?

Working with Severn Trent offers more than just a job – it’s a chance to be part of a team that makes a difference every day. Here’s what you can expect:

• Competitive hourly pay of £13.20.
• A 6-month contract offering valuable experience in a leading utilities company, plus possible permanent opportunities.
• Regular working hours, Monday to Friday, 8am to 4pm or 9am – 5pm, to support work-life balance.
• A supportive team environment where your contributions are valued and recognized.

How to Apply

If you’re ready to take the next step in your career and believe you have the skills and experience to thrive in this role, we’d love to hear from you!