Customer Service Advisor

Job Description:

Love solving problems and helping people?
This could be a great opportunity to bring your energy and communication skills to a fast-paced customer service team that really values what you bring to the table.

This is an 8-month temporary assignment to start with, but there’s potential for it to become a permanent role depending on business needs – ideal if you’re looking to grow in a supportive and engaging customer service environment.

The role involves supporting customers across multiple contact channels – including phone, email, and live chat – and helping them get what they need in a professional, friendly, and efficient way. You’ll be the first point of contact, taking ownership of each interaction to ensure every customer service experience is a positive one.

Here’s what the job involves:

• Delivering top-level customer service via phone, email, and digital platforms

• Logging and maintaining accurate customer records in CRM systems

• Handling queries, technical issues, and follow-up tasks with confidence

• Supporting outbound campaigns and initiatives

• Helping with process improvements and sharing ideas that make the service better

• Dealing with complaints and escalating issues when necessary

• Collaborating across teams to ensure a seamless customer service experience

You’ll thrive in this role if you:

• Are a natural communicator with strong interpersonal skills

• Have experience in a customer service or contact centre environment

• Are organised and detail-oriented with good time management

• Enjoy working in a fast-paced setting and can stay calm under pressure

• Know your way around IT systems, including CRM and Microsoft Office

• Can manage a high volume of calls and emails while staying friendly and focused

It’s also a role where you’re encouraged to take ownership of your development – whether that’s growing your product knowledge, refining your tone of voice, or building confidence in handling trickier customer service scenarios.

What really matters is your attitude: if you bring positivity, patience, and a willingness to learn, this team will give you the tools and support to succeed.

If you're looking for a meaningful role where your customer service skills can shine – and where there's room to grow – this could be your next move.