Customer Service Advisor

Job Description:

Customer Service Advisor

Leicestershire - Hybrid working

£26,000 + Bonus

• Are you passionate about delivering exceptional customer service?
• Do you thrive in busy environments where every call counts?
• Would you like to join a forward-thinking company with excellent training and career development opportunities?

The Company:

ER Recruitment are working with a well-established, innovative business who pride themselves on delivering outstanding service to customers and businesses nationwide. They are expanding their team and want customer-focused individuals who enjoy working in a fast-paced environment where success is recognised and rewarded.

Role & Responsibilities of the Customer Service Advisor:

• Manage a high volume of inbound customer calls and emails, providing clear and helpful responses
• Work towards daily call and performance targets
• Resolve queries relating to accounts, deliveries, billing, and pricing efficiently
• Prioritise and manage multiple tasks effectively in a busy office setting
• Record customer data accurately in the CRM system
• Collaborate and support colleagues to ensure the team delivers great service

About You as the Customer Service Advisor:

• Experience working in a customer service or call centre environment
• Strong communication skills, both verbal and written, with the ability to negotiate and problem-solve
• Confident working with numbers and billing information
• Excellent organisational skills and attention to detail
• IT proficient, particularly with MS Office
• Positive, professional attitude with the drive to support both customers and team members
• Access to own vehicle and willingness to complete initial onsite training

Benefits as the Customer Service Advisor:

• Hybrid working (2 days in the office, 3 from home) after initial month training
• Fantastic training from industry leaders
• Holiday 25 days plus bank holidays
• Bonus

Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise.

While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion.

We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details.

We look forward to hearing from you.