Customer Service Advisor

Job Description:

CUSTOMER SERVICE ADVISOR

TEMPORARY UNTIL THE NEW YEAR

MONDAY TO FRIDAY 8:30AM TILL 5:00PM

£13.10 PER HOUR

NG15 – NOTTINGHAM

WEEKEND WORK WILL BE REQUIRED DURING BUSY PERIODS 9AM – 2PM

Our client here at Elizabeth Michael is currently seeking an experienced temporary to permanent customer support advisor. You will be working within a great environment with a very friendly and welcoming team providing support to new and existing customers.

Main responsibilities:

• Manage and download, Check and input web orders throughout the day
• Respond to enquiry emails
• Respond to complaint emails
• Respond to complaint/query messages on chat
• Assisting with overflow of calls as directed
• To ensure a consistently high level of service is provided by;
• Ensure that any incoming calls of complaint, follow up or enquiry are dealt with promptly or routed to the relevant person/department efficiently

Experience:

• Computer literate to a competent level (MS office, including a good understanding the Excel and Word)
• Competent in the use of email and internet
• Incoming telephone order taking and customer service experience
• Experience of dealing with the public

EMA25