Customer Service Advisor

Job Description:

Role:-                  Customer Service Advisor 
Based: -              Foleshill, Coventry CV6
Rate of pay:-      £14.44p/h +33 holidays (25days+8BH)
Hours:                Mon – Fri:     8.30am - 5pm   
Duration:           12-month plus contract

The Customer Service Advisor will work as part of a small friendly team. The companies’ offices are open plan, providing a good working atmosphere and working relationships between departments.

The Customer Service Advisor's weekly duties will include:

• Answering approx. forty calls and emails per day
• Resolving customer issues
• Raising and progressing returns and invoice queries for after sales
• Dealing with root cause analysis and issue prevention.

The Customer Service advisor will require the following:

• Ability to multi-task
• The skill to deliver a first-class customer experience within an office environment.
• Able to work in a fast-paced customer-focused environment.
• Good IT skills
• Good attendance and timekeeping.

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.