Customer Service Advisor

Job Description:

Customer Service Advisor Glenfield, Leicester £26,000 - £29,000 per annum
Monday to Friday | 7:30am - 3:30pm. Immediate Start

This role is ideally suited to a Customer Service Advisor who is available to start immediately or within a week and who enjoys delivering high standards of service while managing a variety of customer enquiries.

The successful Customer Service Advisor will play a key role in ensuring customers receive a responsive, professional and solutions-focused service.

Working within a supportive team environment, the Customer Service Advisor will manage incoming enquiries, resolve issues efficiently and liaise with internal departments to ensure a smooth end-to-end customer experience.

As a Customer Service Advisor, responsibilities will include:

• Acting as the first point of contact for customers via telephone and email
• Handling customer enquiries relating to accounts, orders and general queries
• Providing accurate and timely responses to customer requests in line with response time targets
• Resolving customer issues efficiently while maintaining a positive customer experience
• Liaising with internal departments to ensure effective end-to-end solutions
• Processing customer requests and requirements in a timely and accurate manner
• Maintaining accurate records of customer interactions and correspondence
• Collating data for customer updates and internal reporting
• Identifying potential sales opportunities and proactively creating new leads where appropriate
• Ensuring all customer orders, documentation and communications are correctly recorded and filed

The successful Customer Service Advisor will demonstrate:

• Previous experience in a customer service or customer care position
• Excellent communication skills, both written and verbal
• A confident and professional telephone manner
• Strong organisational skills with the ability to prioritise tasks effectively
• The ability to multitask within a fast-paced environment
• A proactive and problem-solving mindset
• Strong attention to detail and accuracy
• Good IT and computer literacy

As the Customer Service Advisor you will receive:

• Salary: £26,000 - £29,000 depending on experience
• Location: Glenfield, Leicester (office-based)
• Working hours: Monday to Friday, 7:30am - 3:30pm
• Candidates must be available to start immediately or at very short notice

If you are an experienced Customer Service Advisor looking for your next opportunity and are available to start immediately, this could be an excellent opportunity to join a busy and supportive team environment.

Apply now to learn more about this Customer Service Advisor opportunity.