Customer Service Coordinator (Transport & Logistics)

Job Description:

Customer Service Coordinator (Transport & Logistics)

Leicester | £25,000 – £30,000 DOE | Monday to Friday, 8:30am – 5:30pm

Join a well-established and growing business within the transport and logistics sector, known for its reliable service, strong customer partnerships, and supportive team culture. This is an exciting opportunity for a proactive Customer Service Coordinator who enjoys working in a fast-paced environment and thrives on keeping things running smoothly for customers.

The Role – Customer Service Coordinator

As a Customer Service Coordinator, you’ll act as the link between customers, transport planners, and drivers, ensuring every delivery runs as smoothly as possible. You’ll handle customer enquiries, resolve issues quickly, and provide updates in a calm, professional manner.

This is a great role for someone who has worked in transport, logistics, distribution, or manufacturing and understands how important clear communication and attention to detail are in a busy operations setting.

Key Responsibilities

• Act as the first point of contact for customer queries via phone and email.
• Keep customers updated on deliveries, collections, and potential delays.
• Liaise with transport planners and drivers to ensure accurate, timely communication.
• Handle issues in a professional, solution-focused way - maintaining a positive customer experience.
• Maintain accurate records using internal systems and transport management software.
• Support the wider operations team with reports, updates, and service performance tracking.

About You

• Experience in a customer service role within transport, logistics, distribution, or manufacturing.
• Excellent communication skills - able to stay calm and professional under pressure.
• Confident liaising with planners and drivers while remaining polite and customer-focused.
• Organised, proactive, and able to multitask effectively.
• IT literate; experience using TMS or WMS systems is an advantage.
• A natural problem-solver who enjoys helping customers and improving processes.

What’s on Offer

• Salary: £25,000 – £30,000 DOE
• Full-time, Monday to Friday, 8:30am – 5:30pm
• Company pension scheme
• Free on-site parking
• Supportive, team-focused working environment
• Genuine opportunities for growth and progression

The Company

You’ll be joining a respected and expanding transport and logistics business with a strong reputation for reliability and service excellence. They take pride in being down-to-earth and people-focused, offering their team the chance to grow within a supportive environment.

This is the perfect opportunity for a Customer Service Coordinator who enjoys working collaboratively, staying organised under pressure, and being the calm voice customers rely on when things get busy.