Customer Service Engineer

Job Description:

Job Description

Job Description

Job Title: Customer Service Engineer

Reports to: Customer Service Manager

Job Objectives:

To manage the provision of internal and external customer service, in compliance with Ascott quality management systems.

Key Areas of Responsibility:

Provision of customer service and After Sales

· Provide service, maintenance and calibration of Ascott corrosion test equipment at customers' premises throughout the UK and occasionally overseas.

· Provide technical support to Ascott customers by telephone and email.

· Develope the UK aftersales service business, providing customer quotations and managing schedules using a computer database that also assists in budgeting and scheduling visits

· Training of Agent and Distributor Service engineers as well as UK customers.

· Installation of chambers into customers premises.

· Managing all UK based Health and Safety and Risk information needed for site visits.

· Selling of consumables and providing new chamber sale leads when liasing and visiting customers.

· Providing production support when workload permits.

. 5-6 stop overs per year with occasional visit to Ireland. (Accommodation paid for)

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Required Skills/Qualifications:

· Ideally suited to a time served maintenance technician/engineer that is used to dealing with customers remotely and face to face.

· Experience in working on electrical and pneumatic systems is essential and an understanding of the principles of programmable logic controllers would be an advantage.

· Chambers make up consists of electrical, pneumatic, mechanical, GRP and plastic components.

· A full, clean driving licence is essential.

· Full product training will be given and exposure to manufacturing processes will be provided.

· Good understanding of customer expectations and how customers use Ascott products

· Ability to communicate with customers effectively and professionally.

· Good problem solving ability

· Ability to keep quality control documents up to date.

Performance Measures:

· Invoicing targets set annually.

· Budgets set for costs annually.