Customer Service Executive

Job Description:

Customer Service Executive 
Enderby, hybrid after 6 months
£26,000 - £30,000
Full Time, Permanent

Do you love providing genuine, high-quality service but hate the idea of being stuck on a headset taking endless transactional calls?

We are working with a long-established, market-leading business turning over £25m annually. My client puts quality over quantity – it is at the heart of everything they do. They are now looking for a Customer Service Executive to service their business customer needs.

This isn’t a call-centre role. You will be given the time and autonomy to build rapport, solve problems, and deliver the kind of service that leaves a lasting impression.

If you are someone who thrives in a people-focused environment, values doing things properly, and takes pride in servicing customer needs, this is the role for you!
 
The role

• Handling inbound calls and emails from existing customers
• Providing support, handling general account queries including sales administration
• Resolve queries in a timely and professional manner, ensuring customer satisfaction
• Process customer orders efficiently
• Work closely with internal teams to maintain smooth service delivery
• Maintain accurate records and follow company procedures using CRM software
• Contribute ideas to improve the customer experience

 
The candidate

• Previous customer service skills (B2B) is essential
• Strong rapport builder, someone bubbly/ chatty would suit this role
• Excellent written and verbal communication
• Strong attention to detail and ability to multitask
• A team player with a problem-solving mindset
• Comfortable using CRM systems and Microsoft Office

 
What is on offer

• Competitive salary of £25k–£30k
• Monday - Friday working hours, no weekends.
• Hybrid working options available after 6 months
• Bonus structure

If you are passionate about customer care and ready to build your career within a growing company, please click ‘apply’ today!