Customer Service Manager (Logistics/Transport)

Job Description:

Customer Service Manager - Transport & Logistics

£30,000-£40,000 DOE | Pension | Career progression

Location: Leicester

Well established logistics and transport business scaling rapidly. Seeking an experienced Customer Service Manager to lead operations across pallet networks, dedicated transport, same-day delivery, and warehousing fulfilment.

The Role - Customer Service Manager

Lead the customer service team and own operational performance across multi-site logistics operations. Fast-paced, demanding environment requiring strong leadership and stakeholder management. Direct responsibility for key account relationships, SLA performance, and service delivery excellence.

Key Responsibilities

• Lead and develop customer service team across logistics and transport operations
• Manage key account relationships and maintain SLA performance standards
• Handle customer escalations and resolve operational issues
• Monitor and improve KPIs, service metrics, and customer satisfaction
• Collaborate with Operations, Transport, and Commercial teams
• Drive process improvements across warehousing and fulfilment services
• Utilise WMS and TMS systems for performance tracking
• Identify commercial opportunities and contribute to business strategy

Essential Experience & Skills

• Proven experience as Customer Service Manager, Team Leader, or Supervisor in logistics, transport, or supply chain
• Strong leadership and people management skills
• Experience managing customer service operations in fast-paced logistics environment
• Hands-on knowledge of warehouse management systems (WMS) and transport management systems (TMS)
• Excellent stakeholder management and communication skills
• Track record of KPI management and performance improvement
• Experience with pallet networks, dedicated vehicles, or fulfilment operations advantageous
• Strong problem-solving abilities and commercial awareness

Package & Benefits

• Competitive salary up to £40,000
• Company pension scheme
• Free on-site parking
• Clear career progression opportunities
• Multi-site logistics operation
• Meritocratic culture rewarding performance

Ideal Candidate

An experienced Customer Service Manager from a logistics, transport, warehouse, or supply chain background. You'll have genuine ambition to progress, take pride in delivering excellence, and thrive in an environment where accountability, hard work, and results are recognised and rewarded.

Keywords: Customer Service Manager, Logistics Manager, Transport Manager, Customer Service Team Leader, Operations Manager, Warehouse Manager, Supply Chain, Customer Services, Logistics Operations, Transport Operations, WMS, TMS, KPI Management, Account Management, SLA Management