Customer Service Rep

Job Description:

We are hiring for a Customer Service Representative!  
 
Key responsibilities would include the following: 

• Handle customer queries via phone, email, and other communication channels in a professional and timely manner.  

• Make outbound customer calls to provide updates, resolve issues, and ensure satisfaction. 

• Monitor and achieve KPIs related to customer service performance.  

• Use internal systems including Sharp to manage customer information and service records. 

• Maintain and update spreadsheets and reports using Microsoft Excel with a high level of accuracy. 

• Communicate effectively with internal departments to resolve customer issues and improve service delivery. 

• Work independently with minimal supervision, demonstrating initiative and ownership of tasks. 

 
You will need a keen eye for detail, as well as a problem-solving head to ensure all issues/queries are dealt with in a timely manner. 
Previous customer service experience is preferred.  
Full training is provided. 
This is a temporary role, with the potential to extend. 
 
Shift Details:  
Monday to Friday 
06:00-15:00 – 1-hour unpaid break 
PAYE - £12.71ph - Weekly or Monthly 
What we offer:  
Paid holiday days 
Safe onsite Parking 
Full canteen facilities 
24 hour contact lines