Customer Service/Sales Assistant

Job Description:

Customer Service/Sales Assistant
Salary: £25,000 - £27,000 DOE
Hours: Monday–Thursday 8:00am–5:00pm, Friday 8:00am–2:30pm
Location: Kenilworth - Rural location – must drive and have access to own vehicle

A fantastic opportunity has arisen for a Customer Service and Sales Assistant to join a busy and fast‑paced team. This role is ideal for someone who is highly organised, confident communicating with a wide range of people, and enjoys working across multiple business functions.

Benefits:

• Free parking on site
• Casual dress
• Early finish on Fridays
• Relaxed atmosphere
• Great/supportive team

Key Responsibilities:

• Welcome visitors professionally and promptly
• Answer incoming calls in a polite and professional manner
• Support general administrative duties across the business
• Manage and maintain the quote log
• Open, produce, and prepare new equipment quotes and tenders
• Work closely with the Sales Team, Commercial Manager, Managing Director, and Proposal Engineer
• Organise and produce company marketing materials, brochures, and literature
• Arrange and coordinate company exhibitions
• Manage and update company websites
• Maintain the Managing Director’s diary, including meetings, appointments, and travel
• Chase quotes and customer responses as requested by the Commercial Manager or MD
• Prepare quotes and gather required information from Operations and Procurement
• Support cross‑departmental collaboration to maintain a strong team approach
• Take minutes during sales meetings

Essential Skills & Experience

• Strong project management skills
• Proficient in Microsoft Word and Excel
• Positive, outgoing personality
• Confident communicating with internal and external stakeholders
• Some sales experience (beneficial)
• Excellent communication skills
• Strong IT and web literacy