Customer Service, Sales & Partner Liaison Manager

Job Description:

Location: Hybrid / Near Corby, Northamptonshire

Salary (Pro Rata): 24-28,000 pro rata per year plus bonuses Start Date: As soon as possible

Job Type: Permanent

Britt’s Superfoods specialises in producing and selling premium organic Superfood Juices across the UK and Europe.

We are at an exciting stage of growth, expanding both our online business and Partner Network across the UK and Europe. We are looking for a proactive, customer-focused Manager with sales experience to join our team. If you thrive on delivering great service, managing relationships, and driving partner recruitment and up sales, this could be the ideal role for you.

Key Responsibilities Customer Service (UK & Europe)

• Manage day-to-day customer service operations across English and German- speaking regions.

• Handle orders and queries from private customers, wholesalers, affiliates, and online platforms.

• Manage our customer service and fulfilment staff

• Conduct proactive calls for upselling, surveys, and customer retention.

• Manage complaints and enquiries efficiently and professionally.

  Affiliate Development & Support

• Represent the company at events and online marketing events

• Support and grow our affiliate/partner programmes in the UK, Germany and

  rest of Europe.

• Proactively contact online shops, wellness centres, bloggers, influencers for

  endorsements and partnerships.

• Assist in LinkedIn and Instagram outreach and other proactive lead-

  generation tasks.

• Collaborate with marketing and operations for campaign delivery and recruitment.

Cross-Departmental Support

• Share customer insights for product/service innovation.

• Assist other departments during peak periods or absences.

• Contribute ideas for new services or content based on customer feedback.

  What We’re Looking For

• Ledership and strong work ethics

• Fluent or near-native English; German is a strong advantage.

• Proven experience in customer service and sales roles.

• Excellent communication skills (written and verbal) and a confident phone

  manner.

• Highly organised, detail-oriented, and proactive.

• Able to work under pressure and with an inquisitive mindset, finding solutions

  where needed.

• Comfortable using ICT tools (Email, Excel, Word, PowerPoint, social media

  platforms such as Instagram, LinkedIn).

• Able to work independently and as part of a small team.

• A positive, “can-do” attitude aligned with our values: Authentic, Excellence,

  Fun, Innovation, Being of Service.
  Desirable: Interest or background in health, wellness, or nutrition sectors.

  Salary & Working Hours

• £(phone number removed) pro rata pa,

• Flexible working options including part work-from-home.

• Office located near Corby, Northamptonshire.

• You will report to our Director