Customer Service & Scheduling Coordinator

Job Description:

Location: Coventry
Hours: Monday–Friday, 8am–4pm or 9am–5pm
Pay: £13.49 per hour
Contract: Full-time, long-term contract
Overtime: Time and a half (rarely required)

Morson Edge is recruiting on behalf of Severn Trent for a Customer Service & Scheduling Coordinator to support essential operational work across the network. This role is perfect for someone with strong customer service experience, great common sense, and the ability to pick up new systems quickly.

You’ll be supporting teams working on follow-on jobs such as civils repairs, frames and covers, patching and lining. You’ll also learn permitting and dispatching processes, helping to keep jobs on track and customers informed.

• Handling inbound & outbound customer queries and providing clear, professional updates

• Relaying messages to field teams/engineers and customers if jobs change or issues arise

• Learning and managing permits and dispatching tasks

• Working across multiple systems (full training provided)

• Supporting planners with follow-on work

• Ensuring accurate job updates to keep works flowing smoothly

• Strong customer service experience (call centre or admin experience ideal)

• Confident communicator who can handle difficult conversations calmly

• Someone with common sense and the ability to problem-solve

• Comfortable working across several systems at once

• Willingness to learn SAP, Salesforce and internal systems (full training provided)

• Reliable, organised and able to work in a fast-paced environment

• Work as part of an essential utilities provider

• Great training and development opportunities

• Friendly, supportive team environment

• Monday–Friday hours with minimal overtime

Interested?
Apply today and a member of the Morson Edge team will be in touch.