Customer Service Specialist (Call Centre)

Job Description:

Our OEM Client based in Whitley, Coventry, is searching for Customer Service Specialist (Call Center) to join their team, Inside IR35.

Umbrella Pay Rate: £23.64 per hour.

Duties:

• General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers which includes Remote Customer Service and providing customer service and support via phone, online chat or text.
• This includes Call centre-based customer support in response to a high-volume of low complexity inquiries.
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries.
• Distribution Center Customer Service which is performed in a distribution centre, product returns/repair centre, or field walk-in customer service facility.
• The candidate will be acting as liaison between customers, production and distribution departments related to specific customer orders.
• Providing technical and non-technical customer support in a walk-in service centre Incumbents matching to this specialization are not compensated based on achievement of sales targets.

Level Required:

• An Experienced Professional (P2) applies practical knowledge of job area typically obtained through advanced education and work experience.

 Responsibilities typically include:

• Works independently with general supervision.
• Problems faced are difficult but typically not complex.
• May influence others within the job area through explanation of facts, policies and practices.