Customer Service Team Leader

Job Description:

Customer Service Team Leader

From £38,000

Nottingham/ Hybrid - 2 days in office p/wk

Monday - Friday 8 am - 4 pm, 45 mins lunch

Contract: Permanent

We're partnering with a global organisation to recruit an experienced Customer Service Team Leader. This is a fantastic opportunity to join a forward-thinking company that values collaboration, excellence, and continuous improvement. The role offers hybrid working, with two days per week based in the Nottingham office.

What will the role involve?

• Order book management
• Managing and inspiring the team.
• Supporting the Senior Customer Service and Supply Chain Manager
• Managing key accounts

Who are we looking for?

• Previous experience in hands-on management of a customer service team
• Fluent in English and a European language (desirable)
• Strong analytical and problem-solving abilities - good with numbers!
• Excellent communication and relationship-building skills.
• Intermediate level Microsoft Excel
• Ability to work in a fast-paced, team-oriented environment.
• Experience working in wholesale (or very similar industry)
• Experience of managing and delivering to SLAs

What's in it for you?

• Supportive and diverse company culture
• Attractive salary package
• Hybrid working - 2 days per week in the Nottingham office
• Casual denim dress code
• Discount on company brands

Apply NOW to avoid disappointment! Due to the large volume of applications we receive, we are unfortunately unable to contact all candidates. If you have not heard from a Consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

About Harper Recruitment Group:

Harper Recruitment Group has been offering high-quality recruitment services across Nottingham, Derby and the wider East Midlands since 1987, specialising in recruiting business support professionals of all levels on a permanent, contract or temporary basis. Looking for something different? Visit our website today for a list of live vacancies or to send an up-to-date CV.