Customer Services Manager

Job Description:

Customer Services Manager

Location: South Street, CV9 1DE
Start Date: ASAP
Contract Duration: 6+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £ 23.91 per hour 
Job Ref: (phone number removed)
 
Responsibilities

• Lead and manage the customer service team to ensure efficient and effective service delivery.
• Develop and implement customer service policies and procedures to enhance customer satisfaction.
• Monitor and evaluate service delivery processes to identify areas for improvement.
• Coordinate with other departments to ensure seamless service delivery and resolve any customer issues promptly.
• Prepare and present reports on customer service performance to senior management.
• Ensure compliance with relevant regulations and standards in customer service operations.

Person Specification

• Ability to take the initiative and work to demanding deadlines in a changing environment.
• Excellent organisational, communication, and planning skills.
• Hands-on computer awareness, including development and implementation of systems.
• Proven ability to lead and motivate staff in a multi-functional environment.
• Sound experience of managing a team working directly with the public.

 
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