Customer Support Administrator

Job Description:

Customer Support Administrator

Location: Nottingham (Hybrid after training)
Salary: £28,000 - £30,000 (Pro Rata)
Start Date: Immediate / ASAP + Extension

Are you an experienced Customer Support Administrator or Order Processing Administrator looking for a stable 6-month contract with a well-established engineering business, which is highly likely to be extended?

This is a customer-focused administrative role supporting order processing, handling inbound calls and emails, producing reports, and ensuring smooth day-to-day coordination between customers and internal teams.

The Role

• Handling inbound customer calls and email enquiries
• Processing customer orders accurately through SAP / ERP systems
• Providing order updates, delivery information, and resolving basic queries
• Producing Excel-based reports and emailing updates to clients
• Managing shared inboxes and maintaining accurate system records
• Supporting internal teams with general administrative coordination

The Person

• Experience in customer service, order processing, or administrative support
• Confident dealing with customers over the phone and via email
• Strong Excel skills (reporting and data handling)
• SAP experience desirable but not essential
• Organised, accurate, and comfortable working in a fast-paced environment
• Must be able to get to an office location in Colwick Industrial Estate (NG4)

BBBH(phone number removed)

To apply for this role or to be considered for further roles, please click "Apply Now" or contact Ed Douglass at Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

We are an equal opportunities company and welcome applications from all suitable candidates.