Customer Support Advisor

Job Description:

Position: Customer Support Advisor

Contract Length - 2 Months

Working Pattern: Full Time

Location: Pinley House, Coventry / 250 Bath Road, Slough

Are you passionate about delivering exceptional customer service in the automotive industry? Do you thrive in a dynamic environment where your problem-solving skills can shine? If so, we have the perfect opportunity for you!

What You'll Do:

• As a Customer Support Advisor, you will be the frontline hero, managing all customer inquiries and ensuring they receive the highest standard of service. Your role will involve:
• Delivering Exceptional Service: Provide friendly and professional telephone support to all customers, meeting service level expectations and quality standards.
• Understanding Customer Needs: Identify and address customer requirements, delivering solutions that foster retention and uncover renewal opportunities.
• Managing Customer Requests: Utilize our in-house contract management system to handle all customer requests, including complex inquiries and financial modifications.
• End of Contract Management: Oversee the return of vehicles at contract termination, proactively seeking opportunities for extensions or renewals.
• Feedback Champion: Drive our Net Promoter Score (NPS) survey by encouraging positive feedback from customers during your interactions.
• Complex Problem Solver: Handle difficult inquiries with tailored responses, ensuring customer satisfaction and proper escalation when necessary.
• Continuous Learning: Stay updated on products, procedures, and compliance regulations to serve as an expert resource for customers and internal teams.

What We're Looking For:

• Experience: Previous experience in customer services is essential, preferably in a call center environment. Knowledge of leasing products is a plus!
• Communication Skills: Strong verbal and written communication abilities to effectively engage with customers and internal stakeholders.
• Analytical Mindset: Excellent numeric and analytical skills, with meticulous attention to detail.
• Initiative & Teamwork: Ability to work independently while also being a collaborative team player.

Why Join Us?

• Dynamic Environment: Work in a fast-paced team that thrives on meeting challenges head-on.
• Career Growth: This role opens doors to future opportunities, including potential promotions within customer support management.
• Impactful Role: Contribute to improving customer experiences and departmental performance, making a real difference every day!

Ready to Make a Difference?

If you're excited about helping customers and eager to learn in a vibrant team, we'd love to hear from you! Apply now to become a key player in our customer support team and help us enhance customer satisfaction in the automotive sector.

Our client is an equal opportunity employer and welcomes candidates from diverse backgrounds to apply.

Join us on this exciting journey-your next adventure awaits!

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you