Customer Support Outbound Advisor - Starting January 2026

Job Description:

We believe that everyone is entitled to a good quality home that they can afford, in a place that they are proud to live. But we can’t achieve this without passionate and committed colleagues who share our vision and who want to learn and grow, and make a difference.

If this is you, come and join us.

Making it your home, together.

The role

Fantastic opportunity to join the Outbound team within our Customer Care department.

This team deliver project work for the business to drive customer engagement and communication. They make outbound calls to customers, covering all issues - e.g. repairs, tenancy and income - so a flexible approach is key. You work collaboratively with wider teams to ensure customer satisfaction and service delivery is met. You will engage with customers, discuss feedback, update records and undertake ad hoc project work to support business need. Strong communication skills will be key. You will have a keen eye for detail and be able to work to deadlines and produce results.

Our next group induction starts on 5th January 2026

Customer Care is accessible to our customers from 8am to 8pm Monday to Friday and between 8am to 1pm on Saturdays. Full time Advisors work shift patterns within these times. Colleagues work to fair and robust shift pattern rotas which are communicated in advance.

What will help you make a difference.

• Excellent literacy, numeracy, interpersonal and communication skills
• Ability to write clear and concise notes of customer interactions
• Ability to work in a team, be resilient and with a drive and passion to deliver an excellent customer experience, doing the right thing at the right time
• Good IT skills
• Good active listening skills and the ability to be persuasive and empathetic
• Patience and the ability to remain calm in stressful situations
• Ability to be professional, responsible with a honest and methodical approach and attention to detail.
• Experience of customer relations and service
• A flexible approach to working hours and ability to work shift patterns between 8 am and 8pm should it be required.

Desirable skills

• Demonstrable experience with vulnerable customer groups.

Why Orbit?

Choosing us means being rewarded in every sense.

Here’s what you can expect to enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of

We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.

How we hire

We aim to make our hiring process simple and fair:

1. Online application
2. Interview(s)
3. Decision and offer

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.