Customer Support

Job Description:

Customer Support
Leicester
Salary 25-35k DOE
20 days holiday, plus bank holidays. Rising by 1 day per year. Annual bonus of 1 month's salary. 7.5% pension contribution

Job function:

To provide telematics assistance to new and existing clients.

Key Responsibilities:

• Provide first-line technical support to customers using Telematics systems
• Manage and resolve technical queries in a timely and professional manner
• Handle activations via our online portal
• Configure and manage Telematics units through the portal
• Work collaboratively with internal teams to ensure smooth onboarding and support processes

About You:

• Previous experience in a customer support or technical support role (ideally within Telematics or a tech environment)
• Strong communication and problem-solving skills
• Comfortable using web-based portals and configuration tools
• Detail-oriented with the ability to manage multiple tasks and priorities

Candidate profile:

• GCSE or equivalent in English, Mathematics and at least 2 other subject, ideally one of which is a science discipline.
• A self-motivator with the ability to take own initiative.
• IT-literate with a technical aptitude.
• Experience/knowledge of commercial vehicle/telematics industry advantageous.
• Interest in technology, communications, telematics.
• German-speaking advantageous.

 SER-IN