Despatch Coordinator (Customer Service) - Fixed Term

Job Description:

Location: Corby, Northamptonshire
Contract: 12 months Fixed Term contract 
Department: Service
Reports to: Service Supervisor

An exciting opportunity has arisen for a Despatch Coordinator to join a growing, professional organisation within the foodservice equipment sector.

This is a key support role within the Service team, focused on delivering exceptional customer service, managing service level agreements, and ensuring engineers are effectively scheduled to meet customer needs.

You will play a crucial part in maintaining high service standards while working closely with the Service Supervisor and wider internal teams.

As Despatch Coordinator, you will be responsible for the smooth coordination of service operations, ensuring customer SLAs (primarily 24-hour response) are met and communication remains clear and proactive at all times.

This role suits someone who is highly organised, confident managing multiple priorities, and comfortable taking ownership of their daily workload.

• Log and manage service calls using SAP & Mobile X systems

• Coordinate engineers’ workloads to meet agreed SLAs

• Maintain high standards of internal and external communication

• Provide quotations for ad hoc and out-of-contract work

• Support delivery of preventative maintenance schedules

• Process parts requests and ensure timely ordering

• Handle customer queries and complaints professionally and empathetically

• Provide regular updates to customers regarding service progress

• Maintain accurate site and equipment master data

• Support reporting requirements for internal and external stakeholders

• Participate in a weekend call rota as a key service contact

We are looking for a flexible and motivated individual with a strong customer-first mindset.

You will have:

• Previous experience within a service or customer-focused environment

• Excellent written and verbal communication skills

• Strong IT skills (Microsoft Office; SAP or similar service software advantageous)

• High attention to detail and accuracy

• A methodical and organised approach to work

• Confidence to escalate issues and make recommendations when required

• The ability to perform under pressure

• Willingness to undergo relevant security checks if required

• The opportunity to grow within a supportive and collaborative team

• Exposure to national clients and a fast-paced service environment

• A stable organisation with strong industry presence

• A culture that values excellence, accountability, teamwork, and professionalism

If you are organised, customer-focused, and looking to develop your career within a service coordination role, we would love to hear from you.

To apply or find out more, please contact Interaction Recruitment today to discuss this opportunity in confidence.

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