Digital Support Technician - Level 3 Apprenticeship
Type: Apprenticeship
Reference: 223707009
Job Description:
Digital Support Technician - Level 3 Apprenticeship
Ready to launch your IT career in eCommerce? We're looking for enthusiastic, logical thinkers with a passion for helping others. Join our dynamic team as a Digital Support Technician Apprentice, where you'll be the crucial first point of contact, ensuring customer success via live chat.You will assist them swiftly and expertly, relying on your logical thinking and in-depth platform knowledge.
The Opportunity
- Role: First-line customer support via live chat. You'll own inquiries from start to finish, diagnose problems, escalate complex issues, and proactively enhance our support resources.
- Location: Leicester (20-min walk from train station) - Office-based, with 1 WFH day after training.
- Compensation: National Apprenticeship Wage (£15,704).
- Hours: Monday - Friday, a variation of standard office hours
- Length: 18-month apprenticeship. 80% practical, hands-on learning for rapid skill development.
About Us
Our client is a leading eCommerce software provider in Leicester, driven by a mission to reimagine online commerce. Innovative apps enhance search, discovery, and customer engagement, making a tangible impact on businesses worldwide. They believe in customer growth, purposeful progress, and endless innovation, fostering a culture of transparency and collaboration.
What We're Looking For
- Essential: GCSE Grade C/4+ in Maths & English (or equivalent).
- Eligibility Note: This Level 3 Apprenticeship is for new learning. If you hold an IT related qualification higher than Level 2 (e.g., Level 3, Level 4, Degree, or Masters), you may be ineligible.
- You'll Bring:
- Clear Communicator: Skilled in expressing ideas effectively, written & verbal.
- Problem Solver: Logical, quick-thinking, and solution-focused.
- Customer Champion: Passionate about delivering exceptional customer experiences.
- Proactive Team Player: Self-motivated, eager to learn, thrives in collaboration.
- Organized Multitasker: Efficiently manages multiple tasks to success.
Your Apprenticeship Journey & Benefits
You'll complete a Level 3 Digital Support Technician Apprenticeship, covering digital information systems, architecture, end-user system maintenance, information security, data management, and digital marketing. This blended learning approach combines structured online training with invaluable workplace experience, preparing you for a successful career in IT.
Why Join Us?
- Customers at the heart: We make our customers the stars of our show and help them thrive. When they grow, so do we. We obsess over their needs so we can dream big on their behalf.
- Purposeful progress: We harness our ingenuity to keep levelling up and growing stronger. We take initiative, think boldly, and don't settle for the status quo. Every risk teaches us something new.
- Endless innovation: We take action, refine our work, and drive meaningful growth for each other and our customers. Humble in our pursuit, we continuously seek to improve. We ask 'How can we help?' striving always to make a meaningful
- Always open: With transparency we simplify the complex, collaborate globally and empower everyone. We believe openness in our communication-with customers, partners, and team members-is essential for building strong relationships.
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