Dispatch Coordinator

Job Description:

Job Title: Production & Dispatch Coordinator
Location: Thurmaston, Leicester fully office based
Reports to: Operations Manager

Role Purpose:
The Production & Dispatch Coordinator plays a key role in the seamless operation of production and outbound logistics. This position ensures that manufacturing schedules are met, materials are available, and completed orders are dispatched on time with full accuracy. Working cross-functionally, the Coordinator is central to ensuring operational efficiency and excellent service delivery.

Key Responsibilities:
Production Planning & Coordination

• Organise and maintain daily and weekly production schedules based on incoming orders and lead time requirements.
• Liaise with production supervisors to ensure capacity planning is aligned with business priorities.

Materials & Inventory Oversight

• Monitor and manage stock levels of materials and consumables.
• Communicate with procurement and suppliers to ensure timely availability of materials.

Dispatch & Logistics

• Schedule and coordinate outbound deliveries using in-house or third-party carriers.
• Prepare and check dispatch documentation, including labels, packing slips, and delivery notes.
• Track deliveries and proactively resolve any issues relating to delays or order discrepancies.

Internal Communication

• Act as the link between production, warehousing, logistics, and customer service teams.
• Provide timely updates on the status of orders and production progress.

Quality & Compliance

• Check finished orders for accuracy and quality prior to dispatch.
• Ensure all dispatch and logistics documentation is compliant and properly recorded.

Performance & Reporting

• Monitor production and dispatch KPIs such as on-time completion and delivery rates.
• Report regularly to the Operations Manager with insights and improvement recommendations.

Continuous Improvement

• Identify and implement operational efficiencies across production scheduling and dispatch processes.
• Contribute to process reviews, systems enhancements, and workflow improvements.

Key Skills & Experience:

• Previous experience in a similar production or dispatch coordination role.
• Strong organisational and multitasking abilities.
• Confident communicator with the ability to manage priorities across teams.
• Solid IT skills including Microsoft Excel and scheduling/logistics software.
• Familiarity with warehouse, inventory, or ERP systems is an advantage.

Attributes:

• Proactive and solution-focused.
• Detail-oriented with high standards for accuracy and consistency.
• Able to remain calm under pressure and adapt to changing priorities.
• Team-oriented but confident working independently.