Divisional Warranty Manager

Job Description:

Due to an internal promotion, we are now seeking an experienced and proactive Divisional Warranty Manager to oversee warranty performance across the VWG division. This is a key role where you will drive compliance, improve warranty efficiencies, support our service teams and ensure we deliver the highest standards for customers and manufacturer partners.

About the Role

As Divisional Warranty Manager, you will be responsible for ensuring accurate and compliant warranty administration across multiple sites. You’ll work closely with site Warranty Executives,  Service Managers, Aftersales Managers, and our Manufacturer Partners to maintain excellent audit results, streamline warranty processes, and maximise recoveries. You’ll be the “go-to” expert for warranty queries, providing coaching, training and constructive feedback to warranty personnel and workshop teams.

Key Responsibilities

• Oversee warranty operations across multiple dealerships within the division
• Audit warranty claims to ensure accuracy, completeness, and compliance with manufacturer standards
• Develop and deliver training to warranty and service teams
• Review warranty trends and implement action plans to improve performance
• Liaise directly with manufacturer warranty teams to resolve disputes and technical claim challenges
• Support sites through internal and external warranty audits
• Report on divisional warranty performance to senior management

About You

To be successful, you will need:

• Proven warranty experience within the motor trade (ideally at a VWG Group or multi-site level)
• Ideally, a strong understanding of VWG manufacturer warranty systems, audit procedures and claim processes
• Excellent communication and relationship-building skills
• Confidence to challenge, coach and influence across all levels
• A logical and detail-focused approach to reporting and problem-solving
• Flexibility to travel between dealerships as required - a company car will be provided.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.