Ecommerce Assistant

Job Description:

My client, based in Loughborough is seeking an enthusiastic and detail-oriented Ecommerce Assistant to join its team.
 
This entry-level role is ideal for an individual passionate about digital marketing and ecommerce who is looking to develop their skills within a growing and dynamic business.
Working closely with the Ecommerce and Digital Marketing Manager, the Ecommerce Assistant will play a key role in supporting day-to-day digital operations - from maintaining the website and product listings to assisting with marketing campaigns and contributing to performance tracking through regular reporting.
 
Key Responsibilities
Website Management & Content Maintenance

• Assist with the daily management of the Shopify-powered website, ensuring product listings, images, and descriptions remain accurate and up to date.
• Liaise with the purchasing team to update product information, stock levels, and discontinued items.
• Help maintain and optimise product categorisation, filters, and navigation to enhance the online customer experience.
• Support the review and updating of core website content, including FAQs, careers pages, and operational information.

Analytics & Reporting

• Collect and compile performance data, including website traffic, conversion rates, and campaign results.
• Support the Ecommerce Manager in preparing weekly and monthly reports using tools such as Google Analytics, Shopify reporting, and Excel.
• Assist in identifying trends, patterns, and anomalies to inform data-driven decision-making and highlight areas for improvement.
• Maintain dashboards and reporting templates to ensure consistent and accurate performance tracking.

Digital Marketing Support

• Upload and manage SEO-optimised content such as blog posts and landing pages.
• Conduct research into trends, keywords, and competitors to uncover opportunities for growth.
• Support broader marketing initiatives by ensuring campaign content is properly reflected across the website and digital channels.

Collaboration & General Support

• Work closely with the Ecommerce Manager and external digital agencies to ensure timely project delivery.
• Collaborate with the wider marketing team to support campaign launches and promotional activities.
• Assist with administrative and project-based tasks across the marketing team as required.

Skills & Qualities

• A strong interest in digital marketing and ecommerce.
• Confidence working with numbers and interpreting performance metrics.
• Excellent attention to detail and strong organisational skills.
• Clear written and verbal communication abilities.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint); familiarity with Shopify, Google Analytics, or email marketing platforms is advantageous.
• Willingness to learn new tools, platforms, and digital best practices.
• A proactive, positive attitude and the ability to contribute effectively within a team environment.

INDX