Emergency Call Handler (PNC8 Required)

Job Description:

Location: Loughborough
Contract: Temporary (3-4 months)
Start: March

Pay Rates:

• £13.90 per hour

• £17.37 per hour (8:00pm-6:00am and Saturday)

• £20.85 per hour ( Sunday)

Shift Pattern (4 days on / 4 days off):

• Day 1: Night 10:30pm - 6:30am

• Day 2: Evening 5:30pm - 10:30pm

• Day 3: Afternoon 12:00pm - 5:30pm

• Day 4: Morning 6:30am - 12:30pm

(Onsite, lone working - parking available)

The Role:
Handle emergency and non-emergency calls for a council lifeline and repairs service. Provide calm, professional support, log calls accurately, and follow procedures while working independently.

Essential Requirements:

• Must already hold PNC8 clearance and provide proof (employer confirmation or official vetting documentation)

• Call centre or emergency call handling experience

• Comfortable working rotating shifts including nights, evenings, mornings, and weekends

• Confident working alone

Please click to apply and a member of the team will be in touch.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.