Export and Supply Chain Coordinator

Job Description:

Purpose of Position:

Delivering order fulfilment to contracted service standards for a defined portfolio of clients - both UK and internationally. Primary customers will be classed as ‘export customers’. These will need specific paperwork completing and documents prepared for these customers.

Key Responsibilities:

• Receive and process Export orders
• Manage process from order receipt to despatch
• Prepare and review necessary documentation
• Liaise with client Export Team
• Ensure correct stock used by Warehouse Team
• Work with Transportation teams
• Working in a team, receive and process UK orders, including EDI and manual orders, and deal with order fulfilment issues
• For both UK and Export orders, will need to
• Maintain effective communication with the customer on order fulfilment
• Process invoices and resolve invoice queries
• Effectively manage communication with 3PLs, and report back to client on 3PL performance
• Investigate and resolve delivery discrepancies, including raising credit notes where appropriate
• Complete periodic reporting as required by the contract.
• Produce month end stock reconciliation and adjustments reporting
• Work with team to ensure all deadline are met across client portfolio and ensure client satisfaction

Core Competencies:

• Attention to detail.
• Ability to work to deadlines and manage conflicting priorities.
• Effective communication – internally and externally
• Ability to interface at all levels.
• Supportive of colleagues
• Commitment to the delivery of customer service excellence

Experience and Skill Requirements:

• Good literacy and numeracy skills (equivalent to GCSE 5+in English and Maths)
• Have worked with accounting software, preferably QuickBooks, Xero, and Sage

Hours:  Monday to Friday, 9:00am – 17:30pm - They offer hybrid working 1 day a week after probation

Salary:  Up to £26,000 PA

Benefits:  Holidays are 31 including bank holidays. Bupa Cash Plan, Electric Car Scheme, Free Parking, we close between Christmas and NY, option to buy or sell annual leave, Christmas/Summer Parties.