Field Service Technician

Job Description:

Field Service Technician

Laundry365 is a leading UK supplier of commercial laundry equipment, bedpan washers, detergents, commercial dishwashers, and ozone laundry systems. Our success is built on unparalleled customer focus, competitive pricing, and rapid delivery of award-winning equipment across England, Scotland, and Wales, supported by a dedicated service network and experienced after-sales support staff.

Why Choose Laundry365?

• Competitive rates of pay
• Sales Commssion
• Specialist Tools & Workwear Provided
• Pension
• Company Van
• Company Phone
• Company Laptop
• Overtime Potential
• Sick Pay

Field Service Technician

As a Field Technician at Laundry365, you’ll be responsible for the maintenance, and repair of commercial laundry equipment, dishwashers, and bedpan washers. This role requires a Gas Safe registered technician capable of working independently, traveling to various client sites, and communicating effectively with customers. Administrative tasks and accurate record-keeping are also essential.

Field Service Technician Key Responsibilities:

• Perform Routine Maintenance: Conduct regular maintenance to optimize performance and equipment longevity.
• Troubleshoot and Repair: Efficiently diagnose and repair mechanical and electrical issues.
• Maintain Certification: Keep active Gas Safe registration and adhere to all gas appliance safety protocols.
• Handle Gas Appliances Safely: Install, maintain, and repair in accordance with Gas Safe guidelines.
• Effective Communication: Understand customer needs, explain work performed, and provide clear operational instructions.
• Deliver Quality Service: Ensure customer satisfaction through professional and timely interactions.
• Travel Willingness: Be prepared to travel to various client sites, sometimes at short notice, for small installations, maintenance, and repairs.
• Efficient Time Management: Maximise productivity by managing travel schedules effectively.
• Autonomous Operation: Work independently, making on-the-job decisions and taking initiative to resolve issues.
• Problem Solving: Apply critical thinking to troubleshoot and efficiently resolve equipment problems.

Field Service Technician Qualifications and Skills:

• Gas Safe Registered: Valid Gas Safe card and up-to-date knowledge of gas safety regulations in commercial laundry.
• Installation Experience: Proven experience installing commercial laundry equipment, dishwashers, and bedpan washers.
• Maintenance and Repair Expertise: Skilled in both mechanical and electrical maintenance and repair.
• Communication: Excellent verbal and written communication skills for explaining technical information to customers.
• Customer Service Orientation: Focus on meeting customer needs and ensuring satisfaction.
• Administrative Proficiency: Competent in record-keeping, reporting, and inventory management.
• Initiative: Ability to take initiative, solve problems, and make decisions independently.
• Flexibility: Willingness to travel and adapt to changing schedules and job requirements.
• Dependability: Reliable, punctual, with a strong work ethic and commitment to quality.

Working Conditions

Travel Requirements: Regular travel to client sites. A valid driver’s license is required.

Physical Demands: Involves lifting equipment, standing for extended periods, and working in various conditions.

Work Hours: Flexible hours, including potential overtime, to accommodate customer needs and emergencies.

Ready to make a difference with Laundry365? Apply now and join a team that values excellence, customer focus, and innovation in the commercial laundry industry!