First Line IT Support Agent

Job Description:

Why Join Us?

Become a key player in delivering innovative Retail IT solutions—without leaving the comfort of your desk! As an IT Support Specialist, you’ll provide expert assistance and ensure smooth operations for our clients nationwide.

What You’ll Do

• Learn & Grow – Develop in-depth knowledge of Retail IT systems and EPoS technology.
• Provide Remote Support – Configure systems, troubleshoot issues, and deliver solutions from our office.
• Train Users Virtually – Conduct online training sessions and guide customers through system features.
• Collaborate – Work closely with our technical team to resolve complex challenges quickly and efficiently.

What We’re Looking For

• Tech Enthusiast – A genuine interest in IT hardware and software.
• Qualified & Ambitious – IT qualification (degree or apprenticeship is ideal), Level 6 preferred but not essential.
• Customer-Focused – Strong communication skills and a passion for delivering exceptional service.
• Bonus Points – Experience with Retail/Hospitality IT or EPoS systems.

What’s In It For You?

• Competitive salary and benefits.
• Full training and career development opportunities.
• Modern office environment with hybrid working options.
• Be part of a supportive, forward-thinking team.