Food and Beverage Supervisor

Job Description:

Food and Beverage Supervisor – Based in Loughborough

Hours: 39 hours per week
Shifts: 5 out of 7 days, including a mix of the following shifts:

• 9:30am – 5:30pm (1 day per week)
• 11:00am – 9:00pm
• 1:00pm – 10:00pm
• 3:00pm – 11:00pm

You’ll receive one full weekend off per month and one split weekend off per month.
Salary: £27,844.44 per annum

About the Role

We’re looking for a dedicated and hands-on Food and Beverage Supervisor to join our team at a well-established client. This role requires a strong leader with excellent knowledge of food and beverage service, who can motivate a team to deliver exceptional guest experiences while maintaining the highest operational standards.

Key Responsibilities

Operational Excellence

• Demonstrate in-depth knowledge of menus, food terminology, and service standards.
• Lead by example, ensuring the smooth running of all dining operations.
• Support the Dining Room Manager in day-to-day operations and take full responsibility in their absence.
• Oversee trial shifts, assess suitability, and provide constructive feedback.
• Ensure high standards of food and beverage presentation, service, and guest care at all times.

Team Leadership & Training

• Train, coach, and develop team members to reach their full potential.
• Conduct appraisals, feedback sessions, and performance reviews.
• Maintain accurate training and development records for all team members.
• Identify and address performance issues through supportive and corrective coaching.
• Promote teamwork, motivation, and a positive working environment.

Guest Experience

• Be a visible presence in the Dining Room during service.
• Deliver outstanding guest service, anticipating needs and resolving issues promptly.
• Handle guest feedback and complaints professionally, escalating where appropriate.
• Uphold a friendly, professional image, ensuring every guest feels valued and welcome.

Administration & Communication

• Complete and sign off daily operational checklists.
• Maintain accurate records including staff absence, rotas, and training documentation.
• Manage EPOS operations, guest charges, and revenue control.
• Liaise effectively with other departments to ensure smooth service delivery.
• Communicate clearly with the team through briefings, handovers, and regular meetings.

Sales & Stock Control

• Motivate and encourage the team to upsell and promote daily specials and offers.
• Monitor and order stock according to company procedures.
• Maintain correct stock levels to balance efficiency and cost control.
• Ensure all revenue and stock procedures are followed accurately to maximise profitability.

Health, Safety & Hygiene

• Maintain a clean, safe, and compliant working environment.
• Complete regular safety and hygiene checks, reporting any hazards immediately.
• Ensure compliance with allergen, hygiene, and diligence training requirements.
• Lead by example in following all health and safety policies and procedures.

Professional Standards

• Present yourself in accordance with the clients dress and conduct codes.
• Maintain confidentiality, professionalism, and discretion at all times.
• Support and uphold company values, fostering a respectful and supportive workplace culture.

Security

• Ensure the safe use and return of keys, equipment, and company property.
• Follow correct close-down and security procedures at the end of each shift.
• Adhere to company computer and data security policies.

Other Duties

• Attend training sessions relevant to the role.
• Take initiative in suggesting improvements to operations or guest experience.
• Assist across departments when required to support overall business needs.

About You

We’re looking for someone who:

• Has proven supervisory experience in a restaurant, hotel, or similar environment.
• Is confident, organised, and approachable with excellent leadership skills.
• Has strong knowledge of food and beverage operations.
• Is guest-focused, proactive, and committed to excellence in service.