French Customer Service Advisor

Job Description:

French Customer Service Advisor

Long Eaton

Temporary Maternity Cover

£17.63 per hour

We are recruiting for an experienced French Customer Service Advisor, based in Long Eaton on a full-time contract basis. You will be required to be fluent in French and have experience in delivering excellent customer service whilst retaining and expanding the client’s overseas customer and consumer base.

French Customer Service Advisor duties-:

• Assisting in the set-up and implementation of overseas logistical operations
• Dealing with both British and French customers and consumers
• Cost effective planning and organisation of deliveries whilst working within the necessary constraints of dates, routes, vehicle sizes and product quantities
• Undertaking all procedures from order inputting, allocation, selection and load completion to crediting and any associated paperwork to ensure customers receive the correct product
• Contributing to the control of stock and dealing with all products related issues
• Ensuring all credit notes are issued in the event of wrong/failed delivery and updating the internal system accurately
• Ensuring that all documentation complies with company directives and legislative requirements
• Promoting a professional image, whilst dealing appropriately with both internal and external customers
• Providing clerical and administrative support to the full logistics process
• You will receive full product training to ensure you can provide excellent advice and guidance on the complete product range

The Ideal French Customer Service Advisor:

• Must be fluent in French (essential)
• Will have previous export administration experience, ideally within logistics
• Will be able to offer high levels of customer service whilst
• Will possess excellent communication skills, as this role will require extensive liaison with a variety of internal and external stakeholders
• Will have excellent attention to detail
• Will have the ability to work as part of a team

Working Hours:

This role is worked on a 2-week 37-hour rotating shift pattern as follows:

• 08:00am – 4:30pm Monday to Thursday, Friday 8:00am – 1:00pm
• 09:00am – 5:00pm Monday – Thursday, Friday 08:00 – 3:30pm

Apply today for the French Customer Service Advisor position— all applications will be treated in the strictest confidence.