Front of House Coordinator

Job Description:

Front of House Coordinator

Location: Beeston



Are you passionate about delivering exceptional customer service in a professional, corporate environment? We're looking for a Front of House Coordinator to be the welcoming face of our client's Beeston, Nottingham head office.

What You'll Be Doing:

• Act as the first point of contact for visitors, offering a warm and professional welcome.
• Support client technology and use the correct branding language - full training provided.
• Assist with access cards, escorting guests to meeting rooms or event hosts.
• Log all contractors and visitors into the access system, ensuring all required documentation is complete.
• Manage room bookings and client requests, ensuring meeting rooms are presentable and ready.
• Ensure equipment is maintained and operated safely.
• Deliver a proactive, high-quality service that exceeds customer expectations.
• Communicate effectively with clients and stakeholders, maintaining strong working relationships.
• Provide exceptional customer service at all times.
• Support with workspace activities, including office moves, declutters, and furniture delivery.
• Assist with pavilion or charity event coordination, ensuring safe and efficient delivery.
• Support the helpdesk and cross-training initiatives across the FM team.
• Manage and administer the room booking system, acting as the subject matter expert.
• Assist the FM Manager, gaining exposure to broader facilities management responsibilities.

What You'll Bring:

• Previous experience in a customer-facing role within a corporate environment.
• Strong organizational skills, attention to detail, and the ability to multitask.
• PC literacy - confident using Microsoft systems.
• Understanding of SLA's/KPI's, contracts, and supplier/contractor management.
• Ability to work under pressure and meet deadlines.
• Excellent oral and written communication skills.

Why Join Us?

You'll be part of a dynamic team where your contribution truly matters. We'll provide the training and support you need to thrive in a fast-paced, client-focused environment. You'll also gain exposure to wider facilities management responsibilities, helping you grow your career.