General Manager

Job Description:

General Manager

We are currently recruiting a General Manager to join our team in Nottingham.

The General Manager will be responsible for:

• Act as a role model for our values and behaviours, promoting and upholding the company image as a brand ambassador. 

• Lead, coach, and mentor Branch Management to develop leadership capability and embed consistent people practices. 

• Drive engagement and motivation within teams by fostering open communication, recognition, and accountability. 

• Lead recruitment, performance management, and employee relations in partnership with the Head of Branch Network and People Team. 

• Champion learning and development across branches, ensuring managers and teams have the right skills and training. 

• Manage branch performance against a standardised scorecard (financial, customer, operational, people).

• Monitor KPIs, analyse trends, and take corrective action to improve results. 

• Ensure Branch Management are held accountable for daily operations, standards, and customer service. 

• Implement best practices consistently across branches, promoting efficiency and quality. 

• Drive continuous improvement in processes, customer experience, and operational performance. 

• Ensure customer service standards are consistently high across branches. 

• Drive sales performance by maximising opportunities in MOTs, servicing, repairs, and tyres. 

• Ensure all branches comply with DVSA regulations, Health & Safety standards, and company policies. 

• Oversee risk assessments, audits, and corrective actions across branches. 

• Maintain accountability for operational compliance and safe working environments. 

• Provide clear reporting on performance, challenges, and opportunities to the Senior Leadership Team. 

• Maintain strong communication between branches, Head Office, and leadership teams. 

The General Manager will:

• Have strong leadership and people management skills
• Have proven ability to coach, mentor, and develop managers. 
• Have high-level communication and interpersonal skills with the ability to influence at all levels. 
• Be commercially astute with strong analytical and problem-solving skills. Organised, resilient, and able to manage multiple sites, priorities, and demands. 
• Have in-depth knowledge of branch operations within MOT, servicing, repairs, and tyre services. 
• Have strong understanding of compliance requirements, including DVSA and Health & Safety. 
• Demonstrate integrity, initiative, and the ability to drive continuous improvement. 

If this General Manager role is of interest to you, please click apply now below.