German Speaking Customer Service Coordinator

Job Description:

Are you fluent in written and spoken German and English? Do you have experience working in a customer facing role or environment? If so, this could be an amazing role for you! Our client, a leading manufacturing business, is recruiting for a German Speaking Customer Service Representative for their site in Leicester. The role will involve supporting and coordinating internal and external customers to ensure excellent customer service
 
German Speaking Customer Service Coordinator
 
Permanent
Salary dependent on experience
Monday – Friday
 
Leicester
 
German Speaking Customer Service Coordinator
Job Description

• Coordinating with internal teams and external customers to deliver outstanding service by proactively managing orders, resolving issues, and ensuring consistent communication and timely follow-ups.
• Accurately processing customer orders, managing order backlogs, confirming deliveries, and maintaining up-to-date records.
• Communicating delivery delays or issues promptly, liaising across departments, and driving solutions that prioritize customer satisfaction and operational transparency.
• Supporting continuous improvement by identifying bottlenecks, proposing efficiency measures, and applying lessons learned to enhance service quality and team performance.
• Assisting finance and operations teams with credit notes, blocked deliveries, complaints, and compliance requirements to support smooth, KPI-aligned customer and sales outcomes.

 
German Speaking Customer Service Coordinator
Essential Experience/Skills/Qualifications

• Business fluent in spoken and written German and English
• Prior experience in a customer facing role or environment
• IT Literate with good knowledge of MS Office

 
 
Please apply below if this role is of interest!