German Speaking Customer Team Manager

Job Description:

Job Title: German Speaking Customer Service Team Leader
Location: Leicestershire (commutable from surrounding areas)
Salary: £38,000 - £43,000 per annum

About the Company

We're working with a well-known international retail brand recognised for its high-quality products and exceptional multilingual customer service. They're now looking for an experienced German Speaking Customer Service Team Leader to manage and develop a small European support team, ensuring outstanding service across all markets.

The Role

As the German Speaking Customer Service Team Leader, you will oversee a small team of German and French-speaking advisors. You'll provide guidance, coaching, and support to ensure a consistently high standard of customer service while driving performance and identifying opportunities for improvement.

• Lead and support a small team of German and French-speaking advisors
• Handle complex or escalated customer queries via email, phone, chat, and social media
• Coach team members and assist with onboarding and training
• Ensure all customer interactions are resolved efficiently and professionally
• Collaborate with departments such as logistics, e-commerce, and marketing
• Identify opportunities for process improvement and share best practices

The Candidate

• Fluent in German (French advantageous) and English, both spoken and written
• Minimum 2 years' experience in customer service
• Experience handling escalated or complex queries
• Strong communication, problem-solving, and team-support skills
• Able to work independently and as part of a team

Key Benefits

• Competitive salary
• Career development and progression opportunities
• Excellent working environment within a growing business

How to Apply

To apply for the German Speaking Customer Service Team Leader position, click Apply Now and one of our consultants will be in touch to discuss your application and next steps.