Group IT Infrastructure Manager

Job Description:

Group IT Infrastructure Manager

Our client based in Tamworth, is seeking a Group IT Infrastructure Manager to support over 300 users across sites in the UK, Ireland, Scotland and Dubai. You'll lead a team of skilled IT individuals, fostering a collaborative and service focused culture.

From delivering large-scale infrastructure projects to ensuring the seamless day-to-day operation of critical systems, the Group IT Infrastructure Manager will work on meaningful projects, collaborate with cross functional teams, and directly influence the success of our organisation.

As a Group IT Infrastructure Manager, you will need to have/be:

Networking

• Strong network admin, installation, and troubleshooting skills (CCNA level).
• Experience with Cisco, Fortinet, Ruckus; performance and security focused.
• Skilled in VLANs, VPNs, firewalls, QoS, and high-availability design.

Hardware & Infrastructure

• Good understanding of hardware, cabling, wireless tech, and IT security basics.
• Experience with rack servers, RAID, SAN/NAS storage.
• Competent with monitoring tools (SolarWinds, Nagios, PRTG).

Microsoft Technologies

• Strong Windows Server (2012-2025), AD, Group Policy, and systems admin.
• Working knowledge of Exchange Online.
• Experience with Azure AD and hybrid identity.
• Familiar with Intune and JAMF for device management.
• Solid Office 365 and Windows 10/11 admin skills.

Virtualisation & Cloud

• Skilled in Hyper-V and VMware (resource management, backups, failover).
• Exposure to Azure, AWS, GCP for migrations and optimisation.

Communication Systems

• Experience with enterprise VoIP systems.
• Knowledge of IP CCTV setup, storage, and network integration.

Backup & DR

• Proficient with Veeam for backup/replication.
• Experience in DR planning, failover, and resilience testing.

Security & Compliance

• Strong grasp of cybersecurity (firewalls, EPP, vulnerabilities, threat detection).
• Understanding of ISO 27001 and GDPR; audit support experience.
• Familiar with SIEM tools (Splunk, Sentinel).

Operating Systems & Automation

• Working knowledge of Linux (Ubuntu, CentOS).
• Scripting with PowerShell, Bash, Python.
• Familiar with ITSM platforms (ServiceNow, Freshservice).

Soft Skills

• Strong analytical and problem-solving ability.
• Excellent communicator across technical/non-technical teams.
• Highly organised with good multitasking skills.
• Leadership experience driving team performance and improvement.

Certifications

• Essential: MCSE, ITIL, CCNA (or equivalent)
• Desirable: CISSP / Security+, ISO 27001, PRINCE2

Details:

• Salary: £65, 000 - £70, 000
• Working Hours: Full time Monday - Friday
• Location: Tamworth (on site full time)
• Duration: Permanent

Role of Group IT Infrastructure Manager:

• Visible, approachable leader across all sites.
• Partner with departments to deliver proactive, value-driven IT solutions.
• Provide IT input in management meetings to support strategic decisions.
• Support wider teams during peak periods to maintain smooth operations.
• Oversee daily IT operations across servers, applications, and networks.
• Manage installation, upgrades, and maintenance of hardware/software.
• Lead procurement and lifecycle management of IT equipment.
• Ensure system performance through testing, monitoring, and improvement.
• Manage and optimise WAN infrastructure across all sites.
• Maintain strong security controls to protect systems and data.
• Proactively identify and resolve vulnerabilities through updates and patches.
• Maintain robust disaster recovery and backup strategies.
• Assess technology risks and implement mitigation measures.
• Test and refine DR and continuity plans to ensure resilience.
• Lead major infrastructure projects, upgrades, and migrations.
• Work with MIS to align infrastructure and system development.
• Create project plans, manage resources, and deliver on time and budget.
• Manage the IT budget and track expenditure.
• Build strong vendor relationships, negotiate contracts, and ensure SLAs are met.
• Lead and develop 3rd Line Engineers and Helpdesk teams.
• Oversee Helpdesk performance and ensure timely issue resolution.
• Foster a collaborative, customer-focused, and continuously improving culture.
• Stay updated on new technologies and recommend improvements.
• Drive continuous improvement across infrastructure and service delivery.
• Align IT services and projects with long-term organisational goals.
• Strong analytical thinker with excellent problem-solving skills.
• Willing to work evenings/weekends/public holidays when required.

Benefits of working as a Group IT Infrastructure Manager:

• 23 days annual leave + bank holidays
• Option to purchase up to 5 extra days annual leave
• Health Cashback Plan
• Pension Scheme
• Life Assurance
• Free Parking