Hard Services Account Manager

Job Description:

Hard Services Account Manager

Facilities Management | Building Services | UK Contracts

Salary: £60,000 - £65,000

Package: Car Allowance + Benefits

Location: Coventry

Holidays: 25 days + bank holidays

The Role

We're working with a well-established Facilities Management provider looking to appoint an experienced Hard Services Account Manager to oversee a portfolio of commercial contracts.

This is a client-facing role with full responsibility for service delivery across HVAC, Electrical, Mechanical and Building Fabric, ensuring contracts run compliantly, efficiently and profitably.

You'll be the key link between engineers, subcontractors and the client - owning performance, compliance and relationship management across your accounts.

Key Responsibilities

• Manage a portfolio of Hard FM contracts across commercial environments
• Act as the primary point of contact for client stakeholders
• Ensure delivery of PPM & reactive maintenance in line with SLAs and KPIs
• Lead and support site teams and mobile engineers
• Oversee subcontractor performance and statutory compliance
• Manage budgets, variations and lifecycle works
• Drive health & safety and audit readiness
• Identify upsell opportunities and support contract growth
• Produce performance reports and attend client review meetings

What We're Looking For

• Experience as a Hard Services Account Manager / Contract Manager
• Strong technical background in HVAC / Electrical / Mechanical FM
• Proven experience managing commercial FM contracts
• Confident client-facing communicator
• Strong understanding of compliance and CAFM systems
• Commercially aware with budget and variation control experience
• IOSH / NEBOSH (desirable, not essential)

What's On Offer

• £60,000 - £65,000 basic salary
• Car allowance
• 25 days holiday + bank holidays
• Pension & benefits package
• Clear progression within a growing FM business

   

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