Head of Collections

Job Description:

Head of Collections

£50,000 – £60,000 Hybrid Working

We are recruiting for a head of collections role where you can genuinely shape how collections and credit control operate across the organisation. This is an opportunity to take ownership, simplify complexity, and make a visible impact on cashflow and performance.

Why this role?

You’ll have the autonomy to redesign and standardise collections processes, resolve complex debtor issues, and build a high-performing, data-driven team. You’ll work closely with Finance, Billing and Operations and be trusted to influence at senior level.

What you’ll be doing

• Leading the end-to-end collections and credit control function
• Redesigning processes to improve efficiency, control and cashflow
• Resolving complex debtor and invoicing issues, particularly with local authorities
• Leading and developing a team of three with clear KPIs and accountability
• Keeping overdue debt at or below 10% of total receivables
• Providing clear insight, reporting and risk visibility to senior leaders

What we’re looking for

• Proven experience transforming a collections or credit control function
• Strong analytical skills with the ability to unpick complex billing issues
• A confident, supportive people leader
• Excellent stakeholder management and communication skills
• Experience working with local authorities or complex billing environments (desirable)

What success looks like

Clear, consistent processes, healthier cashflow, strong external relationships and a capable, motivated collections team.

If you’re looking for a role where your expertise will be valued and your impact clearly seen, we’d love to hear from you.