head of Key Accounts

Job Description:

Company

W Talent Engineering are engaged on a search basis with Diversitech based in Nottinghamshire to find a Head of Key Accounts, Diversitech is an innovative engineering solutions provider, known for delivering high-quality, technically advanced products across multiple industries. Based in Nottinghamshire, they pride themselves on a collaborative culture and continuous investment in product innovation, quality, and customer satisfaction.

Role Overview

We are looking for a commercially driven Head of Sales / Key Account Manager to lead our sales strategy, manage key customer relationships, and drive business growth across the UK market. This hybrid role combines strategic leadership with hands-on key account management, ideal for a sales professional who thrives in a technically-led environment and is passionate about delivering customer value.

Key Responsibilities

Sales Leadership

• Lead and develop the UK sales function in alignment with Diversitech's strategic goals.
• Define and implement sales plans, forecasts, and performance targets to deliver revenue growth.
• Analyse market trends and customer data to inform pricing, product positioning, and business development initiatives.
• Work closely with product development and marketing teams to align sales efforts with new product launches and promotional campaigns.
• Provide regular sales reports and performance analysis to the senior leadership team.

Key Account Management

• Build and maintain strong relationships with key customers, including national wholesalers, OEMs, contractors, and large installation firms.
• Act as the primary contact for top-tier accounts, providing technical guidance and commercial support.
• Understand customers' current and future needs to influence product roadmap and service delivery.
• Handle complex commercial negotiations, contract management, and long-term framework agreements.

Customer Development

• Identify and convert new business opportunities across target sectors, including HVAC, refrigeration, and renewables.
• Respond to customer enquiries and RFQs, working cross-functionally to provide tailored technical and commercial proposals.
• Represent Diversitech at customer meetings, trade shows, and industry events to promote the brand and build pipeline opportunities.

Collaboration & Influence

• Liaise closely with internal departments including technical, customer service, operations, and purchasing to ensure customer satisfaction.
• Collaborate with US and European counterparts to share market intelligence and align sales strategy with global initiatives.
• Maintain a deep understanding of industry regulations, product standards, and competitor activity to inform strategic decision-making.

Qualifications and Experience

• Proven experience in a senior sales or key account management role, ideally within HVAC, building services, or technical product distribution.
• Strong understanding of the UK heating, ventilation, and cooling market, including key players and distribution models.
• Demonstrable success in developing strategic customer relationships and achieving sales targets.
• Ability to interpret technical specifications and present value-based product solutions.
• Excellent communication, negotiation, and stakeholder management skills.
• UK driving licence and willingness to travel regularly across the UK.

What We Offer

• Competitive Basic salary depending on experience
• Company car
• Annual performance-related bonus
• Pension scheme and company benefits
• Ongoing training and career development opportunities
• A collaborative and innovative company culture