Head of Operations - Repairs & Maintenance
Type: Permanent
Reference: 224659791
Job Description:
Head of Operations - Social Housing Repairs & Maintenance
Up to £115k + bonus + car allowance + benfits
Midlands Region
We're seeking a senior Head of Operations to lead a Midlands region delivering reactive and planned refurbishment works within Social Housing. The role has responsibility for several long-term, multi-million-pound contracts with a total regional turnover of circa £35-40m.
Covering the East and West Midlands, you'll set the strategic direction for the region, responsible for regional P&L, client relationships, operational performance and growth. Ideal candidates will be proven senior operational leaders with strong commercial acumen, experience managing large teams, and a background in social housing or similar asset-intensive environments.
Key Responsibilities:
- Drive operational performance and deliver excellent customer outcomes aligned to service level agreements
- Own and manage the regional P&L, reviewing commercial performance and reporting at Board level
- Set a clear vision, direction and strategic goals for the region
- Build and maintain long-term, strategic client relationships
- Provide regular strategic and operational updates to the Board
- Identify opportunities to expand services with existing clients and develop robust business cases for new work
- Leverage industry networks to identify new clients and services, presenting compelling commercial proposals
- Ensure appropriate due diligence is completed ahead of all bids
- Champion talent development and succession planning across the region
Required skills & experience:
- Strong stakeholder and client relationship management skills
- Strategic thinking, commercial awareness, and a genuine commitment to delivering high-quality, customer-focused services.
- Confident leading large, diverse teams, influencing senior stakeholders, and driving performance across complex programmes of work.
- Proven experience driving performance and success on a portfolio of comparable works in the Social Housing sector
Head of Operations Salary & Benefits:
- Base salary up to £115,000
- Performance-related bonus
- Executive benefits package
- Influence and autonomy within a growing business
- Clear path for progression
For a chance of securing this role, please apply online now or contact Bianca on (phone number removed) for more information.