Health Care Operative (clinical and clerical post)

Job Description:

We are an expanding private medical business looking for vibrant, enthusiastic individuals to join our team. We currently specialise in private general practice, minor surgery but also diving, offshore, taxi, driving, and other sports medicals, as well as occupational health appointments with some big-name brands! 

We are a CQC-registered surgery with a high standard of patient care across our practice. If you’re looking for a steady paced job, which is the same day in day out, then this role isn’t for you!

We are constantly adapting our services and our business to the growing demand for non-NHS appointments. We have big plans of what we would like to achieve going forward making this the ideal opportunity for you to join our team and to be an integral part of its growth.

Benefits-:

• Generous rates of pay from £15 to £17 per hour                          (dependant on experience)
• Full-time contract, 40hrs per week
• Annual leave 20-25 days  (including Bank Holidays)
• Pension scheme
• Monday to Friday                                                                          (occassional Saturday morning clinic support may be required)

What the job involves-:

• Reception roles, including “meet & greet”
• Providing information required to patients for their appointment and the correct forms for them to complete.
• Communication responses via phone, mobile, WhatsApp and emails.  You will be required to best assist people requiring different services and often from different backgrounds.

• Preliminary patient medical checks including blood pressure, sats and oxygen levels, weight, height and BMI calculation
• Audiometry testing using our sound isolation booth.
• Urine Sample Testing.
• Explaining treatment procedures to patients.
• Patient Liaison, improving patient flow and helping to keep the doctors on time during their clinic. Essentially, ensuring everything runs smoothly
• Organising patient notes, paperwork, shredding and scanning.
• Prioritising tasks with a traffic light system in terms of importance.
• Pre-completing basic forms and core elements of patient questionnaires ready for the GP to undertake the medical assessment.
• Patient Bookings
• Ability to answer the phone, schedule bookings, and use an online calendar system as well as an online bookings provider through our website.
• Phlebotomy. We would like to facilitate you being trained on a course in order to be able to support with venepuncture.
• ECG Recording
• Checking patients heart rhythms using a 12-lead electrocardiogram.Generating results ready to be interpreted by a GP in their consultation. External training and certification to be provided.
• Chaperoning during consultations.
• Assisting supervision of patients when seeing a medical professional if needed.
• Patient Fitness Testing / Chester Step. Some of our medicals, particularly Dive medicals require a Chester step test to be taken. This may be taken using a step, or on a treadmill.You will be trained on how to undertake these tests.
• Ensuring that all information entrusted to you is handled sensitively and with the upmost of confidentiality (GDPR).
• Active team member ready to contribute to team meetings, and the wider running’s of the business.
• Social Media Support – we do not currently promote ourselves extensively on social media platforms and a key area of expansion for this post will be to use utilise this format to attract more novel clients.

What we are looking for-:

- Strong written and spoken English skills.

- Able to undertake an Enhanced DBS check (paid for by the company).

- Proficient in the use of IT, including microsoft word, excel, microsoft teams and google suite. 

- Excellent communication skills whether in person, on the phone or via email or text.

- Good attention to detail.

- Caring attitude and flexibility.

- A positve nature and willingness to learn.

This will be an ever-changing role, which at times we may ask you to undertake jobs not in your job description. Therefore, a willingness to be adaptable will be essential.

Please don’t be alarmed by the list of roles on the job description. We are not expecting you to be able to do all of these before you start. A willingness to learn is all you need!

Please note that the closing date for this role is on Friday 14th June 2024. 

Interviews will be carried out on Wednesday 19th June 2024 in the evening from 6pm.

If you wish to know more regarding the role before applying, or have any queestions, please do not hesitate to get in touch. Otherwise we look forward to receiving your application.