Helpdesk Administrator

Job Description:

Helpdesk Administrator

Braunstone, Leicestershire

£25,000-£26,000

• Are you a natural organiser with a flair for problem-solving and customer service?
• Do you enjoy being the go-to person who keeps things running smoothly?
• Want to join a friendly, professional team in a company that truly values its people and community?

The Company:

ER Recruitment are working exclusively with a respected and growing business committed to delivering top-tier service and supporting its team every step of the way. They’re now looking for a proactive and personable Helpdesk Administrator to be the engine behind their day-to-day operations.

Role & Responsibilities of the Helpdesk Administrator:

• Act as the first point of contact for client queries, logging and updating requests on the helpdesk system
• Monitor job progress and provide regular updates to clients and internal teams
• Maintain accurate records in the system
• Schedule planned maintenance and assist in coordinating reactive work
• Communicate with suppliers to chase quotes, updates and job statuses
• Support the wider office team with general administrative tasks, contributing to an efficient and positive working environment

About You as the Helpdesk Administrator:

• Previous experience in administration, helpdesk support, or customer service
• A confident communicator – both written and verbal
• Exceptionally organised, with strong attention to detail
• Able to multitask, prioritise and stay calm under pressure
• Comfortable using Microsoft Office, especially Outlook, Excel and Word
• Willing to learn and develop as part of a supportive, fast-paced team
• Must be able to commute to the office in Braunstone, Leicester (Monday to Friday, 9am–5pm)

This is a brilliant opportunity to be part of a company where your contribution is genuinely valued. You’ll join a collaborative, friendly team within a business known for its commitment to people, service, and progress. Whether you’re looking to build your career in facilities or step into a more structured support role, this is a fantastic place to grow.

Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise.

While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion.

We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details.