Helpdesk and Administration Coordinator

Job Description:

We're looking for a highly organised and customer-focused Helpdesk & Administration Coordinator to join our client based in Leicester. In this role, you will be the central point of contact for scheduling, customer communication, and administrative support, helping to ensure the smooth delivery of service and admin activities.

If you're someone who enjoys solving problems, keeping operations running efficiently, and working closely with engineers and customers, we'd love to hear from you.

• Salary: Competitive
• Type: Full-time, Permanent
• Location: Leicester

Key Responsibilities

• Coordinating daily service activities and helping the department run efficiently
• Responding to customer queries and providing clear, accurate updates
• Planning and booking service appointments, including assigning engineers to jobs
• Preparing service-related documents and sharing required information with customers and internal teams
• Managing orders for parts and making sure deliveries are arranged on time
• Supporting the wider team with general administrative duties

Skills / Experience required:

• Experience in a service, customer support, maintenance, or scheduling role
• Strong administrative background with good organisational skills
• Confident working as part of a team and communicating with multiple stakeholders
• Good working knowledge of Microsoft Office applications
• Excellent written and numerical abilities
• Someone motivated, positive, and able to stay professional under pressure

If this sounds like you, please apply today!