Hire Coordinator

Job Description:

THE COMPANY

Hünnebeck (By BrandSafway) are a leading international supplier of formwork, falsework and safety technology. Since 1929, we have been supporting the construction industry with solutions characterised by top quality, high flexibility and a high level of cost-effectiveness. As part of the international BrandSafway group, we offer you all the advantages of an international network.

Working on some of the country's most exciting, cutting-edge construction and infrastructure projects, they are proud to be playing part in 'Building Britain' whilst working collaboratively with the best main contractors in the sector.

JOB PURPOSE

To work closely with the Hire Team and the Regional Branch Managers to deliver agreed targets for Rental through proactive development of the target prospect accounts and territory management.

KEY RESULT AREAS

• Provide a first point of contact for customers and handle all queries promptly and professionally.
• Ensure all order processing is completed to the required company standard.
• Compile and complete reports and records to the effective standard as and when required.
• Ensure all paperwork is completed in a timely and accurate manner and filed in accordance with agreed procedures.

RESPONSIBILITIES & DUTIES

• Handle daily enquiries, customer queries and order processing in a manner which meets both Company procedures and customer expectations. Customer Courtesy call (HOC/SOC).
• Assist with the resolving of any general customer complaints or disputes and documented.
• Handling inbound customer enquiries and process including pricing, quoting, follow ups and close outs, including order verification by phone, email, letter etc.
• Escalate complaints to management appropriately and the relevant time.
• Raise delivery and return tickets for the receipt of stock.
• Ensure that pick lists, delivery and return tickets all match and are recorded accurately on the system to include DFD.
• Support with CPQ quotations, admin and meetings and future hire orders.
• Involvement in customer queries, query log and link to cash.
• Maintain and update all relevant databases and job files.
• Co-ordinate and administrate all transport documentation as required.
• Site history and balance request information/documentation when required.
• Actively liaise with line management/credit control to highlight any areas of concern.
• Update branch administration processes as directed to reflect any new internal controls.
• Liaise with Materials Dept – Stock availability.
• Support annual full stock take

KEY WORKING RELATIONSHIPS

Develop working relationships with Materials, Sales, and Accounts Department
Develop working relationships with Yard Manager, Foreman.
Credit Control – Account Department, explaining invoices to customers, understanding project related payment issues etc.

PERSONAL ATTRIBUTES

Good self discipline with a commitment to quality and procedures, ability to work under supervision, carrying out instructions correctly in a timely manner. Displaying a positive and helpful manner, with good communication skills, enthusiastic and participative, capable of contributing to the smooth functioning of the administrative team.