Hire Desk Controller
Type: Permanent
Reference: 223961061
Job Description:
HIRE DESK CONTROLLER
Location of the Hire Desk Controller / Rental Controller / Hire Desk Supervisor / Rental Supervisor / Hire Controller / Hire Desk Manager / Plant Hire Advisor / Plant Hire Controller / Plant Rental Advisor / Rental Advisor / Tool Hire Assistant: Rugby
Salary: £32,000 - £38,000 Negotiable for the right person
Hours of work for the Hire Desk Controller / Rental Controller / Hire Desk Supervisor / Rental Supervisor / Hire Controller / Hire Desk Manager / Plant Hire Advisor / Plant Hire Controller / Plant Rental Advisor / Rental Advisor: Monday to Friday Days (7:30am - 5:30pm and 5:15pm on a Friday)
My client, an ever growing business that are in the construction industry, particularly hiring out plant vehicles and tools, are looking for an ambitious and experienced Hire Desk Controller with strong administration skills to join their dynamic team based near Rugby.
Responsibilities of the Hire Desk Controller / Rental Controller / Hire Desk Supervisor / Rental Supervisor / Hire Controller / Hire Desk Manager / Plant Hire Advisor / Plant Hire Controller / Plant Rental Advisor / Rental Advisor:
- Assist the Hire team and ensure they complete their key responsibilities daily
- Plan and control the day to day Rental / hire operations
- Execute all hire enquiries/opportunities – manage delivery and collection and ensure that efficiency is achieved
- Maintain a strong and professional partnership and working relationship with the Service Manager
- Maximise the team’s profitability and meeting and exceeding all customer expectations
- Take a proactive and disciplined approach in managing the commercial relationship with our client base – regularly liaising with our clients to cultivate the business
- Work closely with the Service Manager to support retention of existing business and help to win new business from existing customer base via our added value services
- Maximise sales contribution each month and exceeding the company’s expectation
- Liaise with workshops to assist in controlling repair costs.
- Grow customer revenue base through marketing and Telesales activities with the clients
- Manage all aspects of the plant hire and ensure customer KPI’s are met.
- Take part in review meetings and present KPI’s and performance.
- Champion of Health and Safety compliance within the yard and rental areas.
- Manage the resolving customer/invoice and other queries
Other Duties involve:
·Support the Manager in customer reviews and issue resolution
·Liaise with Managers to understand and support all aspects of the business.
Key Attributes of the Hire Desk Controller / Rental Controller / Hire Desk Supervisor / Rental Supervisor / Hire Controller / Hire Desk Manager / Plant Hire Advisor / Plant Hire Controller / Plant Rental Advisor / Rental Advisor:
- Customer focused attitude
- Previous experience in a hire / rental operation with plant and tools
- Previous experience controlling the hire desk
- Experience of hiring commercial vehicles, plant, construction vehicles, tools and equipment is an advantage
- Strong Administration skills
- Knowledge of processes and systems dealing with customer requests and advising on equipment
- Numerical and written skills
- Proficient in Microsoft Office products
- Willing to learn and develop themselves
- Adaptable and self-starter
If this role sounds like the role for you, then please send your CV to Danica Baker at Sprint Recruitment