Housing Manager

Job Description:

We're looking for a Housing Manager to lead and manage a regional housing team delivering excellent tenancy and leasehold management services. You'll play a pivotal role in shaping and delivering services that are person-centred, efficient, legally compliant, and value for money.

Key Responsibilities of a Housing Manager:

• Lead, support, and develop a team of housing officers and assistants to deliver exceptional tenancy management services across a range of housing types.
• Take responsibility for performance, case management, safeguarding, and tenancy lifecycle functions including ASB, arrears, re-housing, and tenancy sustainment.
• Act as a lead on complex housing and tenancy issues, ensuring compliance with relevant legislation, policy, and best practice.
• Drive service improvement through leading projects, enhancing procedures, and implementing new strategies in collaboration with internal and external partners.

What We're Looking For:

• In-depth knowledge of housing law, tenancy management, ASB, and safeguarding, with experience advocating in court without the need for solicitors.
• Proven ability to manage, motivate and support a team to achieve individual and service-wide objectives.
• Able to manage sensitive and complex cases while providing a professional, empathetic service to customers, including those with physical and mental disabilities.
• Strong IT skills including Microsoft Office, housing management systems (e.g. Open Housing), and the ability to analyse data for performance improvement.
• Chartered Institute of Housing qualification or equivalent

The benefits of this role:

• Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours)
• Sector specific training is provided as part of induction plus opportunities for professional development
• Long service awards payable in 5 year increments
• Golden Hello/refer a friend receive up to £500
• Cycle to work scheme
• Free DBS (Disclosures and Barring Service)
• Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment)

Job title: Housing Manager
Salary: £49,257
Location: Leicester
Hours: 35

If this Housing Manager role is for you then please apply or contact (url removed)