Housing Officer - Maternity Cover - Fixed Term - 12 Months

Job Description:

Housing Officer Maternity Cover - 12 months Fixed Term 

• 37 hours per week 
• Salary up to £32,115 per annum 
• Benefits include Private Healthcare and Company Pension 

We are looking for a Housing Officer to be part of a professional team providing customer focused housing management services to our general needs tenants.   

The successful candidate will be highly motivated and will have sound practical experience of delivering of housing management in a fast paced environment. You will be used to keeping up to date with legislation, regulatory requirements and best practice. As an ambassador for Trent & Dove, building relationships with our customers and a range of different agencies is a key part of the role, with the aim of delivering exceptional housing management services.    

This post offers an excellent opportunity to play a key role in achieving our objectives to provide homes and services that transform homes, lives and communities.  You will do this by ensuring that our estates and communities are allowed to thrive through the effective management of anti-social behaviour, sustaining tenancies, supporting community engagement and ensuring our homes remain compliant with relevant legislation concerning gas and electrical safety. 

You will have: 

• A strong customer focus 

• Excellent problem solving abilities  

• Great communication skills  

• The ability to work to targets and deadlines.   

Due to the nature of the role you must have a driving licence and access to a vehicle. 

Purpose of Job:  

As a Housing Officer, you will have responsibility for providing a comprehensive housing and tenancy management service within a defined area.  You will develop and build relationships with our customers, communities and stakeholders, supporting our aim to transform homes, live and communities.   

You will work proactively with our customers, providing a range of customer focused, housing management functions within procedural timescales. You will respond promptly to any housing management issues in your area, taking appropriate action to support our communities and help our customers maintain their tenancies.  

Duties and Responsibilities: 

• Provide advice and information to our customers on all tenancy matters.  

• Provide a fast and efficient service dealing promptly with tenancy changes, mutual exchanges, successions and assignments. 

• Work in partnership with Liaise with external agencies and tenant representatives. 

• Effectively manage casework including anti-social behaviour, domestic abuse, hoarding, property condition and abandonments, assessing risk and responding appropriately 

• Carry out all duties in compliance with legal requirements and Trent & Dove policy. 

• Take prompt and appropriate action to deal with any tenancy breaches. 

• Work in partnership with internal colleagues to provide a holistic service for our customers 

• Prepare and manage the creation of legal paperwork for legal submission.  Work closely with Legal team instructing them on legal interventions. 

• Provide, where required, a responsive and efficient estate management service. 

• Work in accordance with Safeguarding responsibilities ensuring referrals are raised 

• Ensure full and accurate records are maintained. 

• Ensure that these duties are at all times carried out in compliance with and furtherance of Trent & Dove Housing’s Equal Opportunities Policy, ensuring access to service delivery by those affected by discrimination. 

• Any other duties which may from time to time be determine by the Housing Services Manager or the Head of Housing. 

Health & Safety Responsibilities 

• To be committed to the health, safety and well-being of colleagues, customers and partners and support the aims and objectives of the Company’s Health & Safety Policy. 

• To co-operate with the company on health & safety matters by following agreed safe working procedures, using safeguards appropriately, attending health & safety training and reporting all hazards, near misses and unsafe conditions that you become aware of. 

Closing date for applications is 29th January 2026 

Housing Officer - Apply now.