Housing Officer

Job Description:

Housing Officer - Rugby Borough Council – CV212RR
3 Months Contract
37 hours a week
Hybrid – 1 day at home

I am currently representing Rugby Borough Council are offering an initial temporary contract for a period of 3 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience.

We are looking for Housing Officer at Town Hall, Rugby, Warwickshire, CV212RR

We are looking for an experienced housing officer to specialise in Anti-social behaviour and manage a high caseload looking at early intervention and enforcement non court remedies and court remedies.

9am – 5pm. 4 days on site/visiting

Key Accountabilities:

  Manage a mixed caseload of routine and complex ASB and tenancy breach cases.

• Carry out thorough, evidence-based investigations into complaints and reports of ASB.
• Adopt a victim-centred and trauma-informed approach to casework.
• Identify vulnerability at the earliest opportunity and make appropriate referrals.
• Deliver a high standard of customer service in line with RBC’s Customer Service Standards.
• Take full ownership of allocated cases, ensuring compliance with RBC policies, procedures, and legal frameworks
• Prepare and submit legal applications, including ASB injunctions, Notices of Seeking Possession (NOSPs), and other enforcement tools.
• Draft clear, accurate, and effective witness statements and court documentation.
• Work collaboratively with internal teams, including Housing, Community Safety, and Legal Services.
• Liaise and build positive working relationships with external partners such as Police, Social Services, support agencies, and community groups.
• Make proactive use of all available tools and powers to prevent and resolve ASB.
• Contribute to service improvements, innovation, and “right-first-time” delivery.
• Be responsive to community needs and contribute to creating safer neighbourhood

Requirements :

  Strong working knowledge of ASB legislation, tools, and powers, including injunctions, community protection measures, and possession proceedings.

• Relevant experience within housing management, community safety, or a related field.
• Excellent attention to detail, with the ability to maintain accurate, timely records.
• Demonstrable experience of effective case management within agreed timescales.
• Ability to prioritise workload and adapt to changing pressures and demands.
• Self-motivated, organised, and able to work independently with minimal supervision.
• Excellent verbal and written communication skills, including report writing.
• Confident in dealing with challenging situations and difficult conversations.
• Proficient in Microsoft Office and able to use case-management or CRM systems.
• Ability to demonstrate behavioural and organisational competencies required by RBC
  Desirable Criteria
• Experience of working collaboratively with external agencies such as Police, Social Services, and support services.
• Experience drafting witness statements or preparing legal documentation for court.
• Understanding of safeguarding principles, including links to domestic abuse and exploitation.
• Experience in mediation, restorative approaches, or community engagement work